Artificial Intelligence is increasingly becoming a top area of interest among leadership teams, particularly with AI’s ability to strengthen and enhance customer experience, augment customer service, grow revenue and drive efficiency. In fact, 50% of businesses have adopted AI in at least one function, and 75% plan to continue current AI initiatives or invest in new ones over the next six to nine months.
But how do you determine where to start? How do you pinpoint the functions and initiatives that could be most amplified by an AI rollout? How do you ensure your organization — technically, culturally, strategically, etc. — is strongly positioned to maximize the efficiency of your AI initiative?
By being methodical and intentional with how you want to use AI to accelerate outcomes.