Program Details

Artificial Intelligence is increasingly becoming a top area of interest, particularly with AI’s ability to strengthen and enhance customer experience, augment customer service, grow revenue and drive efficiency. Our 6-week AI Accelerator Program helps you uncover your top goals, determine the impact of applying AI against those goals, assess data and technical ecosystem preparedness, and align your organization to sustain momentum.

Whether you’re clear on your AI desires — introduce CX personalization and customization, tap predictive analytics, grow market share, etc. — or are ready to dip a toe but unsure where to start, our program walks you through a modular process.

Click each Stage to learn more about your journey, starting with Week 1: Prioritize Use Cases.

PRIORITIZE USE CASES

Leveraging a Design Thinking approach, together we articulate a shortlist of key problems and opportunities against which AI/data-driven solutions could be applied. At the end of our 90-minute workshop, we’ll provide some of the recommendations we think will be great candidates to proceed to the next phase. We’ll deliver our findings soon after the workshop in the form of a Prioritized Matrix showing the impact and feasibility of each recommendation.

REVIEW DATA & TECH

Now that we know the business case against which we want to apply AI, we need to perform an analysis of both your data and technical readiness.

We start with an examination of your data ecosystem: look at your data quality, determine your ability to create a Ground Truth training set, explore your governance, ethics and compliance practices, etc. Then we move on to your Tech ecosystem.

REVIEW DATA & TECH

Before deciding which initiatives to act on first, we need to look at the technical components at play – you organization’s data and the technology platforms you use. In separate workshops, we’ll meet with IT, BI, and application administrators – including business users who manage key applications – to get a sense of your current data and technology ecosystem. Findings from this phase will be delivered in our “State-of-the-Data” report.

 

CHART THE COURSE

At this point, you have gained both clarity on the ways AI can have an impact on achieving your goals, and context of how these initiatives can integrate with your data and technology environment. Next, we combine this knowledge to determine an “order-of-operations”. We’ll work with you to define which projects should be undertaken right away, while striking a balance between longer-term projects that will deliver the highest impact and quick wins that help gain momentum and buy-in.

 

SUSTAIN MOMENTUM

Based on what we’ve learned about your organization, we’ll provide you with a custom “Safeguarding Success Plan”, outlining how you can maintain and sustain the momentum you’ve made. Topics covered may include fostering culture, building data literacy, and leveling up your team’s skill set. Also, you’ll receive a final report listing any next steps or further recommendations for how you can continue with your AI journey.


The Approach

  • Identify a clear problem or opportunity against which we want to apply AI
  • Quantify the value for achieving that goal so that ROI is pre-baked
  • Use co-creative methodologies like Design Thinking and surveying
  • Combine your expertise with our AI skills to deliver a solid path forward
  • Produce tangible deliverables weekly so that impact becomes fast-realized
  • Engage both business and technical teams for holistic buy-in

From the Accelerator Team

We've all heard stories about the promise and potential AI offers. What few realize is that it's easier than ever to jump in, no matter where you are right now. There are off-the-shelf tools that reduce implementation time while still providing enough flexibility to tackle your biggest challenges. The key is matching the right tools to the right solutions.

Rob Ulmschneider, Head of Data Solutions

Artificial Intelligence, Driving Positive Outcomes

Automate Manual Processes

Free employees from tedious tasks and manual burden while improving the accuracy of their output. Teach a bot to perform routine and essential processes like lead qualification, employee onboarding, and help desk-level support, so your team can focus on the work they truly love.

Human-Centric Communications

Automate interactions with your customers while maintaining that personal touch. Use conversational AI to build automated chat bots, text message responses, and email suggestions that add efficiency without sacrificing customer experience.

Find Insights in Your Data

When it comes to analytics, AI makes difficult things easy and impossible things possible. You can analyze unstructured data like photos and videos, process large data sets to predict the future, and identify patterns that it would take humans years to recognize.

Additional Resources

Always Early: How AI Broke the Adoption Curve

Let’s talk about “AI” not in terms of the novelty of the technology, for better or worse, but rather the problems it can solve.

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Future of Work… or Experience?

How can you start augmenting your approach to Experience? Check out 3 quick tips here.

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Artificial Intelligence: Where Were You?

AI is here and already having significant impact within departments and companies, it deserves our attention.

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Demystifying AI

Go beyond the mystique and recognize that AI is here today and can immediately impact business.

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2021 AI Predictions

Our experts were tapped for their predictions in “The Book of AI Trends 2021.” What did they have to say?

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