New KPIs for a New World

Tried-and-true metrics — e.g. revenue, software defects, NPS, employee retention — will always have a place on dashboards. But in an ever-changing, Future of Work landscape, what needs to be measured has changed. Standard KPIs and OKRs need to be augmented by measuring what’s previously felt immeasurable. Empowering leaders and companies to measure things llike AI readiness, change management efficacy, product stickiness, career pathway diversification, and brand authenticity, among other areas.

Our Next-Gen KPI Activation services, powered by our proprietary Metrics Finder, enables you to stand up holistic, Future of Work measurement approaches. Zero in on the business area(s) you most want to measure for the first time — or re-imagine your existing approach to KPI-ing — and tap our Data Innovation team to activate your new approach to measurement.

Helping leaders who ...

  • Desire to measure the immeasurable
  • Grapple with non-existent or limited KPIs
  • Need to stand-up data-backed strategies
  • Lack in-house capability or bandwidth
  • Desire a culture of shared accountability
  • Need to demonstrate ROI to stakeholders
  • Are unsure if what they’re doing is working
  • Need to better align team activities
  • Lack shared definitions of success
  • Want to drive cross-functional collaboration

In Their Words

"Oftentimes we look at data as a measurement of what happened. The Metrics Finder is about looking at data as a way to figure out what we can make happen. We now have a common language when it comes to how we think about quality relationships, the new actions and behaviors that will drive connectedness, and new ways to measure.”

Rob Hancock, United Way of Rhode Island, Senior Director of Marketing and Communications

New Ways to Measure Things Like...

Technical Debt

Embrace a comprehensive, multi-dimensional approach to reversing and preventing technical debt. Go beyond basic metrics and stand up next-gen KPIs to prevent debt from occurring in the first place. Start measuring things like Bot Interaction Ratio, Stakeholder Committee Precision, and Duct Tape Development — grab more KPIs here.

At-Risk Employees

Pinpoint your at-risk employees, and the factors that contribute to their at-risk status, to stop the exodus well before it happens. Immediately address issues surrounding quiet quitting and the Great Resignation by identifying the roles, cultural nuances, and career pathways that most contribute to attrition.

Quality of a Client Relationship

Do you have the right clients? Sales team spinning their wheels? By measuring the quality of client relationships — from durability and loyalty to referral potential — you can unlock where to aim go-to-market efforts to create a powerful acquisition engine. Dive into our case study here of how we helped a company do just that.

Superior Communication

Eliminate bottlenecks, silos, and gatekeeping by standing up a strategy to measure superior communication within your org. Uncover how information flows, identify high potentials and high performers that you can leverage for communication momentum, and spur org-wide communication efficacy to drive forward important initiatives.

Team Multi-Threadedness

Single points of failure — and success — pose major risk to organizations, especially when it comes to driving continuous organizational velocity. Bake everyday succession planning into your organization via a KPI strategy that accounts for cross-training, ‘”back-ups” for all roles and critical activities, and revamped SOPs.

Additional Resources

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Measure the Immeasurable

Stand up your next-gen approach to KPIs

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