Data and the Future of Work
When was the last time you looked at your approach to KPIs through the lens of… what if what we are measuring needs to change? Hear me out… As leaders,...
Empty Promises? Or Data Backed.
There was a time when leaders could say they were going to tackle something big, important, and game-changing, and the promise was enough to rally employees, clients, and shareholders around...
Do You Have an AI Strategy?
Last year I stumbled upon a Harvard Business Review article, “How to Design an AI Marketing Strategy.” The title alone stopped me in my tracks. As marketers, we are used...
Underneath the KPI Iceberg
Ten years ago, I was leading a content marketing company — a sister spinoff for a larger media conglomerate — and we were growing FAST. I’d been brought in to...
Future of Work… or Experience?
I officially became a Netflix binge watcher in May of 2020. I held out for 8 weeks, adamant that I was going to buck the trend and instead channel the...
Artificial Intelligence: Where Were You?
About 8 years ago, Marketing departments were thrust into a massive revolution, and almost every marketer can tell you exactly where they were when it happened. For me, I was...
Let’s Talk Total Experience
I don’t know about you, but I love predictions — both those grounded in data, analysis and forecasting, as well as those based on gut feel and intuition. Part of...
The Innovation We Saw; The Innovation Ahead
Telemedicine, remote everything, AI-as-a-Service, hyper-personalized medicine, total experience strategy, distributed cloud… 2020 was undoubtedly characterized by emerging technology breakthrough, organizational-wide modernization, and industry disruption. Companies went remote overnight, invented new...
Talking Quality Delivery with Dan Sheehan
Dan Sheehan, a business and information technology executive, has built a career upon driving digital strategy to accelerate innovation and improve business outcomes. From leading large-scale digital initiatives to positioning...