Next Gen KPIs, Org Metrics

Metrics that Matter

Tried-and-true metrics — e.g. margin, NPS, employee retention, website traffic — have long been the primary ways to gauge business performance, viability, and impact. But in an ever-changing, Future of Work landscape, what needs to be measured has changed. Standard KPIs and OKRs need to be augmented by measuring what’s needed, versus what's easy.

Our award-winning Metrics Finder service enables you to unearth multi-dimensional metrics that are capable of addressing the new complexities and pace of business disruption, so that you can effectively shape strategy, generate cascading ROI, and peer into the future with confidence. Whether there's an area you want to measure for the first time — AI preparedness, change management, customer stickiness, etc. — or you need to re-imagine your existing measurement approach, we help you elevate the metrics that matter so that you can unlock the insights needed to catalyze success.

Helping leaders who ...

Desire to measure the immeasurable
Grapple with non-existent or limited metrics
Don’t want to be limited by tools or systems
Need to stand-up data-backed strategies
Lack in-house capability or bandwidth

Need to demonstrate ROI to stakeholders
Want to establish new success benchmarks
Aspire to shift from dashboards to storytelling
Hope to better align team activities
Lack shared definitions of success

In Their Words

"Oftentimes we look at data as a measurement of what happened. The Metrics Finder is about looking at data as a way to figure out what we can make happen. We now have a common language when it comes to how we think about quality relationships, the new actions and behaviors that will drive connectedness, and new ways to measure.”

Rob Hancock, United Way of Rhode Island, Senior Director of Marketing and Communications

New Ways to Measure Things Like...

Technical Debt

Embrace a comprehensive, multi-dimensional approach to reversing and preventing technical debt. Go beyond basic metrics and stand up next-gen KPIs to prevent debt from occurring in the first place. Start measuring things like Bot Interaction Ratio, Stakeholder Committee Precision, and Duct Tape Development — grab more KPIs here.

Customer & Employee Flight Risk

Leverage a multi-factor measurement approach to forecast when a stakeholder (client, employee, partner, shareholder, etc.) is slipping into at-risk and dissatisfaction. Our Flight Risk Predictor Score — grab the details here — serves as a flashing beacon for critical stakeholders who demand attention so action can be taken to prevent the exodus from ever occurring.

AI Preparedness

AI is no longer a niche IT project; it is everyone’s responsibility. AI Preparedness, as a metric, helps your team and organization intentionally assesses how ready you are to adopt AI, incorporating factors such as business case preparation, data quality, technical infrastructure, governance, and organizational culture, among other factors.

Quality of a Client Relationship

Do you have the right clients? Sales team spinning their wheels? By measuring the quality of client relationships — from durability and loyalty to referral potential — you can unlock where to aim go-to-market efforts to create a powerful acquisition engine. Dive into our case study here of how we helped a company do just that.

Innovation Activation

Do seedling ideas advance fast to execution? Or do they die on the vine? Today’s companies can take an active stance in measuring the progression of new innovations into impactful execution, building into their culture space and permission to brainstorm, experiment, and create, all while embracing a “fail fast” mentality. Learn more here.

Additional Resources

10 Next-Gen Metrics for Impact

Unlock the metrics that matter to leapfrog competitors and future-proof

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An Award-Winning Methodology

We're so honored to be recognized for our Metrics Finder innovation by PBN

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Core Value Differentiation

The hidden metric that, when elevated, can make or break business vitality

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HR KPIs of the Future

Unlock 10+ KPIs of the future for leaders of people and culture

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Measure the immeasurable