What We Need to Measure has Changed Rob Lanza 12/10/2021 Ask a business leader to describe their most critical KPIs — the collection of those “things” by which they keep score and evaluate performance — and you are likely to...
Always Early: How AI Broke the Adoption Curve Rob Ulmschneider 11/30/2021 You’ve probably heard the old saying, “when everything is a priority, nothing is a priority.” I submit to you, dear reader, that this is also true of artificial intelligence. When...
QE Leaders, Meet the Challenges of Tomorrow Walter McAdams 11/22/2021 Over the last few months, we’ve talked a lot about the transformation we are starting to see in the IT industry including, but not limited to: the surge of digitization,...
EX, A Catalyst for Future of Work Emily McHugh 11/19/2021 We’ve all been in a meeting that’s heavy with visionaries — so many innovative ideas but no one thinking pragmatically about process or how to drive ideation to execution. Everyone...
Future of Work… or Experience? Carrie Majewski 11/04/2021 I officially became a Netflix binge watcher in May of 2020. I held out for 8 weeks, adamant that I was going to buck the trend and instead channel the...
Driving QE Organizational Relevance Philip Sears 10/11/2021 There is no question the business world is in a state of revolution. All departments and leaders face increased pressure to keep the lights on while finding time to innovate...
Leap Frog in the Experience Era Rob Lanza 09/27/2021 The convergence of technology and human experience is officially ubiquitous. In fact, algorithms are now at the heart of so many human-machine interactions and profoundly shaping experience. So much so that we...
Build Your QE Team for the Future Walter McAdams 09/13/2021 Almost all departments are experiencing their own mini-revolutions these days, fueled in large part by the surge of emerging tech adoption, heightened pressure to differentiate their product and service offerings,...
Artificial Intelligence: Where Were You? Carrie Majewski 08/18/2021 About 8 years ago, Marketing departments were thrust into a massive revolution, and almost every marketer can tell you exactly where they were when it happened. For me, I was...
