Leap Frog in the Experience Era Rob Lanza 06/27/2024 The convergence of technology and human experience is officially ubiquitous. In fact, algorithms are now at the heart of so many human-machine interactions and profoundly shaping experience. So much so that we...
Total Experience: Let’s Talk About It Carrie Majewski 04/09/2024 I’ll never forget in 2020 when the LinkedIn newsfeed changed seemingly overnight with the term the “Great Resignation” dominating the algorithm. Post after post popped up with people announcing their...
Workplace KPIs of Tomorrow Emily McHugh 04/26/2023 It was once said, “If you cannot measure it, you cannot improve it.” And then Key Performance Indicators (KPIs) were born! Okay… maybe it didn’t happen quite like that, but...
Whole-Self, a Component of EX Glenna Costa 02/24/2022 Over the course of two months, we talked to nearly 50 marketing, nonprofit, and HR leaders about their top priorities and biggest challenges for 2022. One of the recurring themes?...
Do We Measure Employee Engagement Right? Emily McHugh 02/02/2022 Okay, I’ll say it: we love metrics! Nothing makes us happier than being able to measure something. And it makes sense. One of the core ways that we support companies...
Yes, You Can Measure Anything Rob Lanza 01/21/2022 As Future of Work and business modernization imperatives continue to reshape the landscape, another concept is becoming top of mind for every leader… The need for new and more progressive...
What We Need to Measure has Changed Rob Lanza 12/10/2021 Ask a business leader to describe their most critical KPIs — the collection of those “things” by which they keep score and evaluate performance — and you are likely to...
EX, A Catalyst for Future of Work Emily McHugh 11/19/2021 We’ve all been in a meeting that’s heavy with visionaries — so many innovative ideas but no one thinking pragmatically about process or how to drive ideation to execution. Everyone...
Future of Work… or Experience? Carrie Majewski 11/04/2021 I officially became a Netflix binge watcher in May of 2020. I held out for 8 weeks, adamant that I was going to buck the trend and instead channel the...
